Laptop Repair Terms and Conditions

The subject to these standard Terms & Conditions are all sales for goods and services made by Fix-laptop, except where agreed otherwise in writing.

General

1. Fix-laptop refers as a trademark of ED Computers Ltd.
2. Fix-laptop refers to the seller (Company) whose trading style appears on your order and invoice and also is described in terms "our", "us" and "we".
3. The Customer refers to the original company, organization or individual who purchases goods or services directly from us and also is described in terms "you" and "your".
4. In all cases, for 'he' read 'he or she'.
5. According to the laws of England and Wales or any European Legislation which applies in England, the Customer and the Company are protected by statutory (legal) rights. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over-ridden by legislation, all other terms still apply.

Goods and Services

1. All goods remain the property of the Company until they have been paid in full, as per all invoices issued by us for those goods. The goods supplied by Company may not be resold by Customer until they have been paid for in full.
2. An estimate and approximate calculation for a laptop repair will be emailed or telephoned to the Customer in order to seek their approval to proceed with the repair. If approval is settled then the repair will be proceeded and the goods dispatched according to the schedule given to the Customer.
3. If the estimate after receiving the Laptop for repair is refused then it will be returned to the Customer in "not repaired condition". The cost of delivery and £30 handling fee will be applied to the Customer in the case of refused repair.
4. The fixed price quoted includes the return delivery of the pc to a Customer, unless otherwise specified in writing. Customer should notify the Company within 24 hours if he believes he has not been invoiced the correct amount. And the Company will send recalculated invoice as soon as it will be agreed.
5. If the Customer fails to respond to email or contact on telephone after 14 days after the invoice was sent, then the attempts to contact him will be repeated. If there has been no response from the Customer after a total period of 3 months from the last email or communication, the item concerned will revert to the property of Company and will be disposed to cover costs.
6. The Company has the right to change prices at any time without notice due to market and other factors. If a price has risen, we will advise before proceeding with an order if you have specified a different price on your order or agreement to proceed.
7. Force Majeure. If delivery is delayed by some cause that is totally outside the control of Company, it’s agents and carriers responsibility then to make every effort to notify the Customer. The Customer shall have no rights for a refund of carriage or additional charges and will allow such extra time for the goods to be delivered as is considered reasonable.

Customer rights and responsibilities

1. It is important that Customer will supply all details requested on the order correctly that we can process orders efficiently. The Company ensures that all data will be treated in confidence. The Company doesn’t give such details to any third party or otherwise use them, except in connection with expediting your orders or the exceptions which we are required by law, crime prevention, legal action or any issues relating to product safety.
2. You cannot cancel any agreement for services carried out by us once they have been started and repair for which you have given us the authority to proceed. In order to cancel an order which hasn’t got authority to proceed yet, you must ensure that we receive your notice within 24 hours. In order to avoid any misunderstanding or unnecessary cost, you are strongly advised to check with us before canceling your order.
3. If we are unable to satisfy ourselves of the validity or other aspects of an order, we may not accept it. We also reserve the right to refuse any unexecuted order, without giving a reason. Certain products or services may only be available to qualifying persons or persons in particular geographical areas.
4. It is customer responsibility to ship his laptop to us for repair and all the costs included (insurance, handling etc.) have to be paid by customer only. Any additional charges applied and not paid for shipping will be obtained on the same invoice. Your carriage costs/ charges are not refundable.
5. The Customer shall pay strictly on invoice, prior to the dispatch of any repaired/unrepaired item. We accept payment by cheque, majority cards and PayPal. Payment must reach us within 14 days of invoice date (except where agreed otherwise in writing). If the customer fails to pay promptly then any previous agreed discounts will be negated.
6. All costs, charges and expenses incurred by us in recovering any debt shall be paid by you. If a payment made by cheque is refused, you shall be liable for all reasonable costs incurred as a result.
7. Goods damaged in transit must be notified to us within 24 hours of receipt. The Customer is expected to carry out a through and reasonable inspection of the goods and in the event of any problem you must notify Fix-laptop either by fax or email. You must keep all the original packaging as that may be required in event of a claim.
8. It is vital that you provide the correct address, in as much detail as possible, including a complete postcode. If the address or postcode you give is incorrect, you may be charged for the re-routing costs. We will take our best actions to dispatch goods to you on a promised time frame but we do not guarantee to do so. Delivery is on a strict Monday - Friday basis.
9. Do not attempt to repair, modify or open any product unless specifically advised by us in writing or via email to do so as this will invalidate the warranty. You need your proof of purchase (invoice) for all other support issues. The warranty runs from the original invoice date onwards. If a fault does develop or is found, this must be notified to us promptly.

Company rights and responsibilities

1. All new goods sold by us are covered by a warranty of 3 months. Used products (including refurbished, second-hand and ex-demo products) will have a warranty of 60 days, except where otherwise specified. Any extended warranty offered by a manufacturer beyond 3 months does not form part of your contract with us.
2. All services supplied are covered by a warranty of 3 days from the receipt of pc. We cannot guarantee that the product will continue to work correctly during your ownership if your original environment changes, for example if you attempt to connect any other devices, printers or internet routers incorrectly and that causes the harm on system or machine itself.
3. Should your laptop need to be returned to us, with our agreement, because we have not rectified the original fault then we will repair it under our warranty programme providing the fault is related to or as a direct result of the original repair. Should you have disposed of the packaging and require replacement then a charge will be made.
4. We reserve the right to charge interest on all overdue balances at 3% per month compounded until the date payment is received in full or alternatively, at our discretion, in line with legislation relating to late payment of commercial debts. Interest is charged from the invoice date onwards if payment is not received within 14 days (or as agreed otherwise in writing).
5. We reserve the right to liaise with credit reference in the process of credit card payment especially and other agencies with regard to your status and submit information accordingly and in line with relevant legislation.
6. We reserve the right to transfer any debt to us or other elements of our agreement with you, or other liabilities in part or whole to a third party, any such assignment or transference will maintain all existing agreement terms. This may include the use of a factoring or other finance company for the assignment of your debts to us. All existing liabilities from us to you, and vice versa will remain valid, including any warranties or service agreements.
7. All return deliveries will be on a strict Monday to Friday basis. In the majority of cases, unless agreed otherwise, we dispatch using our preferred carrier for a standard delivery. "Working day" is considered to be Monday to Friday, excluding holidays or any other day on which we are closed. It is essential that someone will be at the delivery address to address the collection or to receive and sign for the goods.